For orders placed on socks.bearup.top. Orders ship within mainland China.
7-day no-reason returns
Within 7 days from the day after delivery you can return an item for any reason, including sale items.
No-reason exchanges are for a different size of the same style and colour, subject to stock.
Socks are worn next to the skin: unopened, unworn socks qualify for 7-day returns; opened or worn socks do not, for hygiene reasons (quality issues excepted).
For no-reason returns the buyer pays the return shipping; if the order no longer qualifies for free shipping after the return, the waived shipping fee is deducted from the refund.
Quality issues
Within 3 months from the day after delivery you can return an item with a quality issue; within 7 days you can exchange it for the same style, colour and size.
Please send photos of the problem; once confirmed by our service team we handle it, and Bear Up pays the shipping both ways.
Loose threads, colour differences between screens, feel or thickness preferences, and damage from wear, washing or misuse are not quality issues.
Condition of returned items
Unworn, unwashed and unaltered, without stains or odours, with all tags, labels, packaging and free gifts.
Free gifts that came with the order must be returned too; missing or damaged gifts are deducted from the refund at their value.
How to return
Request it on your order page or contact us with your order number and reason; we then send you the return address.
Please ship within 3 days of confirmation and tell us the tracking number; surface mail and cash-on-delivery parcels are not accepted. Put a note in the parcel with your name, order number and phone number.
We refund to the original payment method within 7 days of receiving and checking the return; banks and payment platforms usually take another 1–15 working days.
Items that do not qualify are sent back to you, shipping paid on delivery.